Privacy Policy

Last updated: April 2026

1. Information We Collect

Friknet Ltd collects information necessary to provide and improve our satellite internet services. This includes contact information (name, email, phone number, company), service usage data, and technical information related to terminal performance and connectivity.

2. Data Security

We implement military-grade encryption, IP obfuscation, and network compartmentalization to protect your data. All traffic is anonymized by default. Your terminal management is completely isolated from public consumer databases, ensuring your corporate identity remains protected.

3. How We Use Your Information

We use collected information to: provide and maintain our services, process billing and payments, communicate service updates and support, improve service quality and network performance, and comply with legal obligations.

4. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide our services through our satellite infrastructure partners.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also request data portability or object to certain processing activities. To exercise these rights, contact us at [email protected].

7. Contact

For questions about this Privacy Policy, please contact our Data Protection team at [email protected] or call +250 793 745 615.

Friknet Ltd — TIN: 155796863 — Kigali & Gisenyi, Rwanda